CASE STUDY
TFG Insurance , an account holder with The Foschini Group , has been offering its customers insurance since 1994 . It is underwritten by GuardRisk , which is an entrenched part of Root ’ s partner network .
Through its national footprint of more than 3,500 stores and 34 brands , including Jet , Markham , @ home , Sportscene and Sterns , the Group offers life and non-life cover in various combinations – for portables like mobile phones and jewellery , health , accident and death cover , and for unforeseen lifestyle expenses such as legal costs and loss of income .
“ Our focus has always been on creating a product set that is easy to understand , meets our customers ’ needs , and is underpinned by simplified underwriting ,” says Gareth Jones , Head of TFG Insurance . “ We make essential products more affordable for the low to middle-income mass market .”
Pain points and implementation
Before its upgrade and modernisation , TFG ’ s back-office processes required staff to work across multiple platforms with disparate spreadsheets and reports . TFG has been investigating re-platforming and innovation for its insurance platforms as its customers ’ needs evolved . TFG published an RFP to identify a partner , and Root proved to be the best fit for the business .
“ We use APIs to help businesses like TFG to launch insurance products faster than the traditional way ,” says Charlotte Koep , Chief Operating Officer at Root .
During this project , TFG ’ s insurance and product teams have worked closely with Root ’ s Professional Services team to establish and refine a hybrid Waterfall-Agile approach to implement a suite of insurance products . The approach seamlessly combines the benefits of the
TFG HAS BEEN INVESTIGATING RE- PLATFORMING AND
INNOVATION FOR ITS INSURANCE PLATFORMS
AS ITS CUSTOMERS ’ NEEDS EVOLVED .
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