CIO OPINION used for design and development of communications templates and generative AI to analyse sample data , informing the structure and production of future documents . It is enhancing the readability and completeness of key customer documents and forms , so that customers can feel comfortable about their business interactions .
It is clear that AI can improve customer service and interaction and it can make more relevant recommendations to customers , ensuring that they receive products and services tailored to their needs . In addition to this , using AI can deliver cost efficiencies to businesses , which can then translate into more accessible and affordable services for customers . These benefits engender trust .
Arrival of AGI
On the other hand , screaming headlines work people into a state . Rumours have surfaced that Sam Altman ’ s departure from OpenAI , before his return amidst the furore , was linked to concerns among OpenAI board members that significant breakthroughs in Artificial General Intelligence , AGI had been made , and that Altman was rushing these into production without sufficient safeguards for society at large .
AGI refers to an advanced form of AI that can perform many activities as well as , or better than , humans . Many followers of AI think that AGI is closer than we may believe . Let us be clear : the real reason behind Altman ’ s departure is not known , and may be unrelated to AGI . It is also important to highlight that AI experts are divided on whether true AGI is imminent , or even likely .
Even if the output of AI approximates that of the human mind , such as when Deep Blue stunned the world when it beat a reigning world chess champion , there is a critical difference between the approaches used by AI compared to those used by humans .
Sophisticated AI algorithms such as Large Language Models , do not understand the meaning of concepts in the way humans do . Computer algorithms tokenise words into numbers from the outset , which means they do not imbue words with meaning in the same way as humans . More generally , for AGI to become a reality , there will need to be significant advances in AI ’ s ability to understand the meaning and context of patterns in the data , and not just detect them .
AI is enhancing the readability and completeness of key customer documents and forms , so that customers can feel comfortable about their business interactions .
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