WHAT ARE THE BEST PRACTICES THAT AFRICAN CIOS SHOULD INCLUDE IN A SERVICE LEVEL AGREEMENT WITH CLOUD SERVICE PROVIDERS ?

In order to retain the trust of African enterprises , when things do go wrong , SLAs need to deliver . There is a common perception that SLAs look good on paper , until the day you really need them . The challenge for African service providers is to ensure the SLA is reflective of the service and the customer feels there is a joint investment with the provider . Executives from NETSCOUT , Pure Storage , NetApp , Cloud Box , respond .