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ISSUE 87 | www . intelligentcio . com www . lynchpinmedia . com
FEATURE
Planning for the human factor in software development
CIO OPINION
Why African businesses need to outsource IT
TECH TALK
Cooling for edge data centres needs to be managed
MOVING FROM IT-DRIVEN TO END-USER DRIVEN TRANSFORMATION
Customer experience is the core to success in the insurance industry and to elevate these levels of service , Royal Exchange General Insurance undertook an enterprise-wide digitalisation journey with Kissflow .
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JOHN AGBAI , CHIEF DIGITAL AND INFORMATION OFFICER , ROYAL EXCHANGE GENERAL INSURANCE COMPANY
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