TRENDING
ARE AFRICAN ENTERPRISES OUTSOURCING FOR COST OR FOR VALUE ?
African companies should not just go for outsourcing because it is a stop gap arrangement or for economies of scale , but because they are paying a premium for this service and it offers access to an ecosystem of talent and support , says Craig Allen at qwerti .
More than $ 460 billion . That is the combined revenue of IT outsourcing across the key segments of administration , application , web hosting , SaaS and adjacent services in 2023 . This vast , sprawling market designed to lift and shift the burdens from organisational shoulders has grown considerably over the past year . On a par with the trends of artificial intelligence , blockchain and cloud computing , IT outsourcing has slipped into the cracks and fixed the gaps for IT teams and organisations .
Companies can tap into a network of talent to move away from the risks of over-investing into staff and IT departments . Many organisations were hit by this threat post-pandemic when they had to undertake massive retrenchments because positions became redundant and economic complexity meant cutting costs just to keep the lights on . Now , four years later , companies
What organisations want from their shift to an external service provider is more than just desktop or server support , they want value .
are hesitant to over-invest into staff members and IT talent is expensive .
However , what organisations want from their shift to an external service provider is more than just desktop or server support , they want value . They want to know that there is added value brought to the table and that the business can feel the benefit of this partnership beyond a firewall or network device .
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