NEWS
Hinduja Global Solutions opens voice and non-voice hub in South Africa to support global customers
Hinduja Global Solutions , HGS , a provider of solutions in digital experience , business process management , BPM and digital media services , announced the opening of a new customer experience , CX hub in South Africa to support both new and existing customers . among the top 500 globally . Because of its time zone matches , it is very well suited to provide seamless service to Australia-New Zealand in the east , UK-EU at the centre , and Americas in the west . It is also multi-cultural and can service consumers from all these diverse countries with aplomb .
Located in Cape Town ’ s Woodstock neighbourhood with good proximity to airports , hotels , and public transport , the new CX hub opens several permanent leadership and frontline positions to help support US , UK , and Australian clients in any industry . HGS expects to hire over 400 employees locally across voice and non-voice customer experience roles as well as corporate support functions by March 2025 .
South Africa , the second-largest economy in Africa , is known for a large , well-educated , digitally savvy , and English-speaking workforce , with four universities ranked
“ South Africa offers a deep pool of talent and CX culture that encompasses a range of sectors and skills , from technology to finance , creative industries and customer service ,” said Partha DeSarkar , Group Chief Executive Officer of HGS .
“ By tapping into these incredible resources , we believe the new hub in Cape Town will drive exceptional results for our expanding global client base , delivering top-notch customer experiences and innovative solutions .”
By aligning IT , marketing , and customer experience teams , HGS addresses some
Partha DeSarkar , Group Chief Executive Officer , Hinduja Global Solutions
of today ’ s biggest business challenges to competitiveness and growth , labour , productivity , and technology – across industries . HGS works to enhance every step of the consumer journey and increase customer lifetime value , CLV .
Gerhard Muller elevated to Chief Data and Analytics Officer at TransUnion Africa
Global information and insights company TransUnion Africa announced the promotion of Gerhard Muller to the position of Chief Data and Analytics Officer , CDAO . In this newly created role , Muller will lead the Data and Analytics department across Africa , while also joining the TransUnion Africa Executive team .
Muller brings extensive experience from the financial services industry , having joined TransUnion in February 2020 as the provider for the Data Science and Analytics , DSA capability . Prior to this , he held several key roles , including Associate Director at PwC South Africa , where he established an Artificial Intelligence competency within risk assurance services , developing technical capabilities and infrastructure .
Muller also spent five years at Standard Bank as the Head of Unsecured Credit Originations and Head of Credit Card Originations , where he led teams responsible for credit risk strategies and advanced analytics for unsecured lending portfolios . Earlier in his career , he served as an analyst at Nedbank , managing direct marketing campaigns on the personal loans book .
His wealth of experience has been instrumental in transforming TransUnion ’ s DSA function across Africa , building a strong team with enhanced analytical tools and capabilities that continue to significantly contribute to the performance of the business .
TransUnion is a global information and insights company with over 13,000 associates operating in more than 30 countries , including South Africa .
The newly enhanced Data and Analytics department will oversee the full value chain of data – from acquisition to analysis , modelling , and insights , ensuring TransUnion
Africa remains at the forefront of datadriven solutions for its clients . Muller will also work closely with other functional areas and continue collaborating with the Solutions , Sales and Operations teams to develop innovative , efficient solutions for TransUnion ’ s clients .
Lee Naik , CEO at Transunion Africa commented on Muller ’ s promotion , stating , “ Gerhard has been instrumental in advancing our data and analytics capabilities across the region .”
Gerhard Muller
10 INTELLIGENTCIO AFRICA www . intelligentcio . com