TRENDING
Heath Huxtable , MD Braintree
key personnel were involved in some of the first Great Plains , now part of Microsoft Dynamics implementations in South Africa .
“ This core style of being rooted in genuine partnerships has underpinned the evolution of the business into the large player it is today , enabling us to expand our services and client base by working with major organisations and growing our presence both locally and internationally ,” says Huxtable .
Deeply rooted in partnerships
Perhaps the most telling aspect of Braintree ’ s success is the longevity of its partnerships – both with clients and employees . Some of their first customers from the 1990s , before Braintree built its current identity , remain with the business today .
Huxtable says : “ Our culture is retention . We want people to have the freedom of choice .” He says key team members have been together since the 1990s , and even team members who have left , have since returned . “ This is testament to our focus on strong relationships .”
He explains that Braintree ’ s approach to partnerships goes beyond retention . He says the business uses personality profiling to ensure the right team fit for each client , recognising that successful implementations depend on more than just technical skills .
“ We do personality profiling to see where an individual would be best placed , taking into consideration what the customer ’ s expectations are of the team they will be working with on an implementation .”
Deeply rooted in the best solutions
Braintree ’ s commitment to providing the best solutions is evident in its evolution from implementing singleproduct ERP systems to offering a comprehensive suite of business technologies .
“ Over the years we have expanded our portfolio to include high-end ERP , mid-market ERP , CRM , Office 365 , Teams , productivity tools , voice calling , and Azure ,” says Huxtable . This diversification not only meets varied client needs but also provides a level of risk containment for businesses , he says .
The company ’ s approach to implementation is uncompromising . “ We don ’ t do project failures . We will complete an implementation at all costs . This is both strategic and tactical because you can ’ t take a good reputation for granted . We ’ re only ever known by the success or failure of our last project and I genuinely believe this dedication to project success has been a key factor in Braintree ’ s longevity and strong reputation ,” he says .
Deeply rooted in success
Braintree ’ s success is reflected in its impressive client roster and groundbreaking implementations . From the early days of being the first to install Great Plains on a wide area network for Credit Agricole to implementing solutions for Old Mutual ’ s African operations , Braintree has consistently pushed the boundaries of what has been considered possible in implementations , especially in the realm of ERP .
“ Our success extends beyond South Africa ,” says Huxtable . “ We recently established an entity in the UK and we are planning further expansion into Europe and the rest of Africa . This growth is strategic and measured , always with an eye on adding mutual value .”
Deeply rooted in expertise
Huxtable says Braintree ’ s journey began in the mid- 90s when he recognised the transformative potential – already then – of emerging business technologies . Being a chartered accountant , he brought a unique blend of financial acumen and technological foresight which became the cornerstone of Braintree ’ s approach .
“ I started a graphical user interface accounting solution and signed up customers . Some of those very first customers are still customers today ,” says Huxtable , adding that the early adoption of cutting-edge technology set the stage for Braintree ’ s future as an industry leader .
With an eye on the future , Huxtable says Braintree ’ s continued growth will be made possible by the solid roots it has developed over the years .
“ If you think about it , the mightiest tree has a root system far larger beneath the ground than what you can see above it . We are incredibly proud of our foundation – built organically – because it stands us in good stead to continue adding value to the businesses of our customers .”
If you are looking for an experienced partner with a proven track record of driving success , connect with Braintree , and let ’ s discuss how we can work together to drive your business forward . p
20 INTELLIGENTCIO AFRICA www . intelligentcio . com