FEATURE : OMNI CHANNEL enjoying a consistent and seamless experience . Our aim is to make the experience fluid and integrated banking and First City Monument Bank ’ s long term plan is to put this in place for a superior customer experience
Advanced Chatbot and Virtual Assistant Hyper secure and autonomous banking
AI-driven chatbots and virtual assistants will handle more complex tasks like real-time troubleshooting , 24 / 7 customer support , and even advanced queries regarding financial planning and product choices
The long-term vision for First City Monument Bank includes the following :
AI and machine learning for hyper-personalisation
AI-Driven financial planning and a fully automated financial management system are critical to the future of
In the face of more sophisticated cyber threats , First City Monument Bank ’ s aim is to invest in technology which will make our channels more secure than ever
Partnering with Infobip makes end users futureready by equipping them with scalable , AI-driven omnichannel communication platforms . Infobip ’ s solutions are adaptable to emerging technologies and customer preferences , enabling clients like First City Monument Bank to stay agile in the face of shifting digital landscapes and regulatory demands while enhancing customer experience and engagement . p
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