INDUSTRY WATCH

Automation and omnichannel communication are essential for logistics companies to address the challenges of meeting demands for faster deliveries in an increasingly competitive market . By investing in these technologies , companies can enhance efficiency , reduce costs and maintain customer satisfaction says Pia Knežević at Infobip . Conversational banking powered by AI chatbots is playing a role in addressing financial inclusion in Kenya , says George Muhia at Infobip .

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