NEWS
CMC Networks implements Big Panda, NetBrain solutions to reduce MTTR
CMC Networks, a global Tier-1 service provider, has achieved a 38 % reduction in Mean Time to Repair, MTTR by deploying Artificial Intelligence, AI across its Africa and Middle East operations. The result has been fewer network service incidents, faster resolutions, and proactive problem prevention, enabling optimised customer experiences in some of the most challenging markets in the world.
The operations team deployed Big Panda’ s AI-powered ITOps and incident management platform, and NetBrain’ s predictive insights and real-time incident resolution solution. Big Panda’ s intelligent event correlation and automation reduce alert noise, enabling faster root cause analysis and proactive incident management. NetBrain’ s dynamic network mapping and automated diagnostics enable the operations team to visualise, troubleshoot, and resolve issues before they impact end users.
The operations team deployed AI to visualise, troubleshoot, and rapidly resolve networking issues in 62 MEA countries to optimise service experience.
“ AI has enabled the operations team to automate processes and move with greater speed and agility when troubleshooting networking issues. By reducing MTTR by 38 %, we are showing that Africa is not playing catch-up in AI and digital innovation,” said Paolo Gambini, Chief Revenue Officer at CMC Networks.
“ Any customer can land and expand in Africa and the Middle East with comprehensive AIenabled infrastructure underpinned with over three decades of experience.”
“ AIOps with intelligent event correlation have dramatically improved our customers’ experiences, ensuring reduced downtime, faster response times, and greater service
Paolo Gambini
reliability by slashing MTTR by 38 %,” said Charles Kuppusamy, Chief Operations Officer at CMC Networks.
Customers benefit from a smarter, selfoptimising network that ensures networks stay agile, intelligent, and always on. AIOps has improved customer experience with 74 % faster issue resolution and far fewer service disruptions.
Smart Hands Africa announces joint venture with ITArmi to bridge IT skills gap
Anton Jacobsz
new IT services company, Smart Hands
A Africa, has been launched to meet rising demand for skilled IT professionals across the African continent. As part of its establishment, Smart Hands Africa has also announced a strategic joint venture with ITArmi, a global provider of on-demand IT expertise operating in 167 countries.
This partnership will see Smart Hands Africa – spearheaded by seasoned local IT professional Anton Jacobsz – become ITArmi’ s official presence in Africa, facilitating seamless technology deployment and support for OEMs, distributors and resellers across the continent.
According to Anton Jacobsz, CEO at Smart Hands Africa and ITArmi Africa, local organisations are in dire need of flexible, scalable and highly skilled IT resources to drive digital transformation.
“ Smart Hands Africa, powered by ITArmi, is set to play a key role in this process, providing fast, on-demand access to proven IT professionals, thus enabling businesses to scale their IT projects efficiently across the continent.”
Jacobsz explains that Smart Hands Africa’ s service model has been designed to provide an agile, cost-effective alternative to
traditional recruitment companies and fixedterm contracts. Through ITArmi’ s platform, businesses gain access to a network of vetted IT professionals whose skills and previous project ratings are readily available.
“ Our approach ensures that IT channel partners, including OEMs, distributors and resellers, can quickly deploy experienced professionals for projects in one or multiple African countries,” he adds.“ With a team encompassing an expert architect capable of designing comprehensive solutions, and a seasoned project manager with over 30 years of experience in African IT deployments, we offer end-to-end service delivery.”
While ITArmi has already delivered IT projects in numerous African countries, including Algeria, Egypt, Kenya, Morocco, Nigeria, South Africa and more, the partnership with Smart Hands Africa will expand and streamline its service reach across the continent.
10 INTELLIGENTCIO AFRICA www. intelligentcio. com