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 ISSUE 87 | www . intelligentcio . com www . lynchpinmedia . com
 FEATURE
 Planning for the human factor in software development
 CIO OPINION
 Why African businesses need to outsource IT
 TECH TALK
 Cooling for edge data centres needs to be managed
 MOVING FROM IT-DRIVEN TO END-USER DRIVEN TRANSFORMATION
 Customer experience is the core to success in the insurance industry and to elevate these levels of service , Royal Exchange General Insurance undertook an enterprise-wide digitalisation journey with Kissflow .
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 JOHN AGBAI , CHIEF DIGITAL AND INFORMATION OFFICER , ROYAL EXCHANGE GENERAL INSURANCE COMPANY
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