INFOGRAPHIC
“
AUTOMATION
ENABLES EMPLOYEES
TO RECLAIM TIME SPENT
ON UNFULFILLING TASKS
AND REFOCUS IT ON MORE
MEANINGFUL WORK.
revenue growth, exceed financial goals and are
much more profitable than competitors.
• 55% of those in highly automated
companies see higher profitability than
their competitors, compared to only 31% in
less automated companies
• In highly automated companies, 21% see
‘much higher’ profitability versus 5% for
others
• 36% of highly automated companies report
that they exceeded their financial goals
compared to just 16% for others
“Highly automated companies are making
use of digital workflows to simplify complex
tasks, respond rapidly to users’ needs and take
a predictive approach to maintenance,” said
Chris Pope, VP Innovation, ServiceNow.
“Automation enables employees to reclaim
time spent on unfulfilling tasks and refocus
it on more meaningful work. The result is
significantly greater efficiency, productivity
and job satisfaction compared to companies
with more manually-led operations.
“Activities such as resolving customer issues are
critical to customer and employee satisfaction,
so they should receive more focus from an
automation standpoint in the future. The
question businesses need to be asking now is
how they can make the necessary changes to
realise these benefits . n
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