business
‘‘
TALKING
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these individuals to become your champions
of change. Invite these leaders or influencers
to share what they believe are the
company’s major challenges or weak points
and ask them to be part of a core team
that will facilitate and drive the integration
process. These champions of change will
become an integral part of the deployment
team. Ideally, they will not only provide great
insight into existing challenges but will also
become crucial allies if they understand and
support your integration vision.
Trust the process
For any integration to work, leaders have to
let go of the way things once were. This is
always a lot harder than it sounds. Yet new
technology is often designed to automate
many laborious and time-consuming
processes, and in this way drive efficiencies
and free up important human resources.
There is often resistance to change (and
to the introduction of unfamiliar systems
and tools), but this resistance has to be
32
INTELLIGENTCIO
overcome in order to realise the benefits
of integration. So, if you are working with
the right technology partner or consultant
in a transparent and thoughtful way, your
task is to trust the process and allow the
transformation to take place.
“
Every business is only as good as its
people, which means that educating
and empowering your employees during
integration is a must. Often, this requires
providing specialised training on the use
of new apps, tools and platforms, as well
as continuously garnering the feedback
of employees during the rollout. If any
staff issues or challenges are ignored or
overlooked, it can severely hamper successful
integration and nullify the benefits of the
new technology and systems. EVERY BUSINESS
IS ONLY AS
GOOD AS ITS
PEOPLE, WHICH
MEANS THAT
EDUCATING AND
EMPOWERING
YOUR EMPLOYEES
DURING
INTEGRATION IS
A MUST.
To come back full circle to our first point,
this is where vision again becomes key
– always communicate your vision to employees, and clearly demonstrate the
value of integration and how it will enrich
and enhance their work. n
Empower your people
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