Intelligent CIO Africa Issue 43 - Page 11

Sterling Bank unveils new banking features on WhatsApp with Clickatell’s Chat Banking Solution NEWS Sterling Bank Plc’s customers can now initiate bank transfers, airtime and bill payments, check balance and BVN enquiries, as well as generate statements directly on WhatsApp with the aid of Kiki, a new personalised financial assistant. The financial assistant also connects customers directly to customer service, making dispute resolution seamless. Designed to provide personalised service to every customer of the bank, Kiki possesses conversational intelligence and will answer questions related to personal finances once prompted. Kiki makes initiating banking transactions as easy as chatting with friends through the bank’s verified WhatsApp number +234 906 000 6449. Nigeria-based commercial bank Sterling Bank Plc, has in collaboration with Clickatell, a global provider of mobile communications and chat commerce solutions, announced a unique and very personalised banking experience for existing customers and prospective account holders through the popular messaging app WhatsApp. Oladipo Alabede, Group Head: Digital Banking, Sterling Bank, said: “Delivering banking on WhatsApp for instant messaging is desirous by our customers who want a reliable, convenient and safe medium to perform basic banking transactions on their mobile devices. It eases the stress of moving between apps before transactions can be concluded.” According to Alabede, WhatsApp is easy, safe, fast and secure and it has improved security that prevents fraud and enables customers to have access to all their accounts. Arcserve simplifies cloud migration Created with the utmost in usability and design, Arcserve Southern Africa has revealed the business advantages of Arcserve’s Live Migration solution. The company has said cloud migration or the process of moving data, applications and workloads to cloud environments, offers many benefits ranging from greater elasticity and redundancy, to cost efficiencies and improved IT productivity. Byron Horn-Botha, Arcserve Southern Africa Lead: Channel and Partnerships, said: “As with all our solutions, Arcserve Live Migration was developed to deliver a great user experience. Moreover, it is augmented by deeply knowledgeable product support. Our teams are among the most experienced in the data protection industry and we pour this expertise into assisting our customers and partners.” Horn-Botha said channel partners can profitably adopt and manage Arcserve Live Migration to support customers who have limited resources but require the highest level of protection for vital business systems. According to the vendor, Arcserve Live Migration simplifies the process of migrating data, applications and workloads to the cloud or other target destinations of choice. In addition to real-time replication which ensures yoursource and target are in sync before the migration, Arcserve Live Migration will orchestrate the cutover to the target destination to take the complexity out of the migration. INTELLIGENTCIO 11