Intelligent CIO Africa Issue 61 | Page 50



MultiChoice Group ( MultiChoice ) is an entertainment powerhouse and is Africa ’ s leading media company . The company is passionate about telling stories that are rooted in the unique cultures of the countries it broadcasts in . Through a combination of services including direct to home satellite television , Digital Terrestrial Television and online video entertainment , it uses the power of storytelling to enrich lives . Roland Naidoo , Head of Operations , MultiChoice , tells Intelligent CIO Africa why the company teamed up with Freshworks to enhance its omnichannel customer service and experience

MultiChoice pioneers omnichannel support in South Africa to achieve a 95 % customer satisfaction

Roland Naidoo , Head of Operations , MultiChoice
50 INTELLIGENTCIO AFRICA www . intelligentcio . com