FEATURE : TELECOMMUNICATIONS
Telecommunications in Africa has played a fundamental role in African society . Mobile money called M-Pesa , is an SMS text-based money transfer service . Inside Kenya it transfers over US $ 8.8 billion , equal to 40 % of the country ’ s GDP . This informal payment ecosystem is a now an integral part of the region ’ s economy and supports the GDP growth . LTE and 5G can also help to add more features to M-Pesa and boosts its business and commercial popularity .
This sector has created a closed circuit of economic growth and innovation . The more the African economy grows , the more critical LTE and 5G digital infrastructure development becomes . These telecom advancements pave the way to an inclusive information society that integrates digital technology into all aspects of life .
Here are some top priorities for telecommunication players in Africa :
Redefine customer engagement
Both businesses and consumers want to remain connected to the Internet . They also have a minimum expectation for the quality of services . On the other hand service providers are consolidating data about their subscriber customers using analytics and customer churn models . This can help them to customise and personalise services for their potential user community .
Digital drivers
A host of other factors are also driving the demand for connectivity . Digital transformation , Internet of Things ,
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