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Improving citizen services in Africa through government hyperautomation
By Irma Fabular , VP Analyst at Gartner .
Increasing global uncertainties and disruptions are forcing governments to accelerate the deployment of digital solutions to support their communities and workforces . Governments are under increasing pressure to deliver value quickly and hyperautomation is seen as a promising solution .
As government automation initiatives continue to result in tangible business outcomes , the adoption and use of hyperautomation tools will grow . Gartner predicts that by 2026 , 60 % of government organisations will prioritise business process automation , up from 35 % in 2022 .
Hyperautomation is a disciplined approach that organisations use to rapidly identify , vet , and automate as many business and IT processes as possible . It involves the integration of advanced technologies such as artificial intelligence , machine learning , robotic process automation , low code , and integration platforms to automate complex business processes . Government organisations can balance digital investments for resiliency and flexibility while optimising costs by automating business processes and public service models . Furthermore , digital workplace solutions , such as unified communications and collaboration , can help facilitate consistent employee experiences and engagement with constituents . Getting started with hyperautomation initiatives can seem daunting at first . Government chief information officers , engaged in digital transformation and innovation , can take steps outlined below to ensure a successful implementation .
• Gain continued enterprise-wide support for automation by aligning initiatives with current government priorities to pursue digital transformation , while optimising operational costs .
• Develop sustained funding sources to support hyperautomation . Find synergies in current initiatives , for example , consolidating technology capabilities and tools , that support government needs for end-to-end business or IT process automation .
• Seek enterprise-wide sponsorship to automate business workflows across agency and department boundaries . Build a case for “ whole of government ” collaboration that proved invaluable during the pandemic and other emergencies and service disruptions .
For government organisations , hyperautomation opportunities are complicated by the siloed nature of government service delivery across various agencies and departments . Thus , government CIOs seeking to successfully exploit this trend should focus on the following key implications :
• Business process automation initiatives require a unified vision of all stakeholders needs and service outcomes . The success of the initiative depends on collaboration among an ecosystem of stakeholders across multiple government agencies and , potentially , tiers of government .
• Digital government technology platforms are essential to deliver public services in more efficient and effective ways by making it easier to reuse data , services , and capabilities across different organisations . However , the current market offerings are unlikely to provide a complete end-to-end solution .
• Existing commercial technology products and services need to be woven together seamlessly for optimal results .
Hyperautomation initiatives need to be sustained . Government organisations have various priorities that might derail the energy and resources to act quickly . An ongoing sense of urgency focused on human-centred outcomes , such as social programs and public safety , is essential to sustain momentum .
shedding on their operations . By migrating email and file sharing systems to the cloud , companies can ensure uninterrupted access to essential communication channels and collaborative tools , regardless of power disruptions .
Cloud-based productivity platforms enable employees to work seamlessly through web-based applications , promoting productivity even during power outages . Moreover , leveraging cloud-based data centres ensures the stability and security of critical systems and data , reducing reliance on local power infrastructure .
Embracing the cloud not only enhances resilience and continuity but also enables businesses to thrive in the face of load shedding challenges , safeguarding their operations , and driving long-term success .
Argantic aims to help organisations thrive and reach their full potential in a modern cloud-centric era . Argantic was founded 10 years ago with the aim to focus on delivering software and infrastructure services to the corporate and enterprise business market . The company was founded by two ambitious South Africans with a simple promise , to make a difference . p
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