On the lighter side of things , we ask the industry experts what makes them tick . . . .

My primary duties include managing customer accounts while nurturing long-term success . My responsibilities as a key account manager include delivering quality service to my clients and ensuring their satisfaction . I also assist in developing strategies for improving customer service and increasing customer loyalty . Through my current job role , I can contribute to the company ’ s success by helping achieve its goals .

Technodyn ’ s business model is built on a combination of technology and human expertise to deliver exceptional results . We provide on-premises and cloud-based enterprise applications for businesses that build , sell , distribute , and maintain goods and services . Our portfolio extends to service management , enterprise resource planning and enterprise asset management solutions , delivered as modules or a single suite and hosted in your data centre or our cloud .

What are your strengths and abilities that you bring to the above role ?

With a passion for building connections and relationships and my keen eye for detail , I have

valuable strengths that make me a great fit for the account manager position . I approach my role with a highly strategic and service-oriented mindset and am always willing to go the extra mile .

In my years of interacting with customers , I ’ ve learned that adaptability is key in handling varying environments and personalities . This has enabled me to grab new opportunities and has helped me come up with creative solutions to solve problems , ultimately leading me to success in my role .

Please describe the expectations of the end customers that you address . What are their pain points today ?

End customers are looking for a seamless customer experience and are expecting more personalised

What we see as customer pain points include siloed data infrastructures , traditional IT on new tech products , difficulty in finding the right product or services and lack of transparency .

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