CIO OPINION
African CISO checklist
• Quality of service equals the quality of experience , and the quality of experience equals business outcomes .
• CISO is now a business enabler and leader , tasked with managing risk and delivering business value .
• Cybersecurity is at the heart of most enterprise businesses because of e-commerce and the digital marketplace .
• Enabling responsive computing operations is key to ensuring consistently good user experiences .
• More tools from more vendors is not a viable approach to addressing today ’ s broad array of cyber risks .
• Multiple vendor relationships with training , licenses , consumption models , management consoles , integration , adds complexity and costs .
• Organisations are struggling to identify root cause of application performance and traditional tools are not up to the task .
• A good digital experience monitoring solution should provide ability to observe applications from multiple vantage points , across any network .
• People are demanding greater levels of customisation and personalisation , along with better security and privacy .
• There is an expectation that the data consumers generate be collected , stored , and managed by enterprises in a responsible manner .
• The main reason organisations want to hold data responsibly is they need it to enhance user experiences .
• CISOs should be working to maintain quality of experience , quality of service , and quality of business outcomes .
• It is important to be compliant and have strong risk management , but that can be negated if CISOs do not deliver outcomes .
and proactive . Now , they can identify certain times of the day or times in the year when the network is going to need to scale up to enable customers to easily access applications . because there is now an understanding that user experiences determine business outcomes . Digital experience monitoring solutions provide CISOs with the ability to demonstrate tangible results by showing how performance improvements lead to more brand interactions , e-commerce transactions , and new growth .
You can really see this value over time after you have implemented solutions such as SD-WAN , zero-trust network access , ZTNA , and secure access service edge , SASE .
With these types of products , CISOs can demonstrate tangible ROI in the form of fewer failed logins for better help desk productivity , which can be readily monetised . In addition , proactive network management means fewer network disruptions , which means more e-commerce transactions and revenue .
Better user experiences can also be measured by better collaboration , or they can measure things over time like what is the meantime for DevOps , from code conception to launch . These are types of things that CISOs can do today to demonstrate the value of cybersecurity .
After meeting many CISOs and IT teams early this year , there is universal agreement that it is all about the user experience . It is best expressed by this popular industry axiom : The quality of service equals the quality of experience , and the quality of experience equals business outcomes .
This statement reflects the trend that began during the pandemic . Now , everyone expects to be wowed with every interaction they have with a brand . People are demanding greater levels of customisation and personalisation , along with better security and privacy .
There is an expectation that the data consumers generate be collected , stored , and managed by enterprises in a responsible manner . Of course , the main reason organisations want to hold data responsibly is that they need it to continuously enhance user experiences .
CISOs should keep cybersecurity as a main area of concern . However , they should also be working to maintain the quality of experience , the quality of service , and the quality of business outcomes . It is important to be compliant and have strong risk management , but that can be negated if CISOs do not deliver the outcomes . It is all about the results .
3 . Tangible Roi
Digital experience monitoring product usage is something that is happening consistently today
Today , for CISOs it is not just about the security threshold , managing risk , and being compliant with regulations . At the end of the day , CISOs have to enable the business as well . p
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