CASE STUDY
Implementing the solution
The solution , launched in July 2022 , is a custom low-code ServiceNow application built in App Engine . Its user-friendly interface , features , and functionality quickly won the confidence of Ndlovu Care ’ s teams , while its ability to function offline enables vital work to continue until a connection is re-established and data can be downloaded .
Using the application , all Ndlovu Care ’ s Nutritional Units can manage their outreach work , organise health screenings , use checklists to create and update the records of everyone in their care , and track their progress . There is now confidence in the data , ensuring accurate diagnoses by doctors , informing interventions for children , families , and communities .
More accurate data capturing , and data management has also improved the feedback Ndlovu Care is able to provide to donors , giving donors the confidence that their funds are being well spent . As one contributor remarked to Ndlovu Care Group you do not donate , you invest in the better next generation .
“ We have replaced five manual data capture steps with one , greatly reducing the risk of mistakes ,” says Tempelman . “ We now have data management and reporting tool , and our teams can spend much more time with the children in their care using a tool that they trust and value .”
“ With our ServiceNow application , everything is much easier , and we have extra time to fit in more visits . It was difficult at first , but we had lots of support while we got used to it . The families we care for really appreciate the work we do and the improvement in their children ’ s health ,” says Ditshego .
Transforming the NGO
The application also crunches the data to create easyto-understand dashboards and reports , providing actional insights and a clear , up-to-date demonstration of the impacts of Ndlovu Care ’ s programmes .
Snapshot : Ndlovu Care Group
• Nonprofit enterprise located at Groblersdal , South Africa
• Improved the health of 5,000 children
• 53 % reduction in child malnutrition
• Technology product : Low-code ServiceNow application built in App Engine
• Productivity benefit : 5 manual processes replaced with one application
More about App Engine
ServiceNow ’ s App Engine provides a low-code development approach that enables anyone to build powerful apps fast . App Engine removes the complexity with built-in collaboration tools and role-based access that empowers developers while ensuring IT visibility and non-intrusive oversight .
Because App Engine is built on the Now Platform , developers can easily access core capabilities such as self-service , workflows , mobile , chatbots , machine learning , analytics , reporting , and more . This creates a connected environment where everything is shared-data , experiences , and processes-allowing you to move from tactical point applications to an enterprise-wide digital strategy .
App Engine lets you automate any business process , from the simple to the complex , as a digital workflow across departments , systems , and people . Its natural language workflow makes it easy for both pro-code developers and low-code business analysts to create workflows , leveraging prebuilt components and building their own reusable components with Flow Designer .
Flowchart-style visual diagramming makes it easy to digest and track complex workflows , and intuitive playbooks built using a no-code Process Automation Designer allow business process owners to easily compose and manage the most complex .
The data is managed centrally by Moses Mashingaidze , Ndlovu Care ’ s Monitoring , Evaluation and Reporting Manager . “ Ndlovu Care has been doing fabulous work for many years , but we did not have reliable data to demonstrate this . We had cumbersome , paper-based systems , data quality was questionable , and things got lost . My role was to create systems to rectify this and to capture and manage our data effectively . But there is only so much you can do in Excel .”
“ We worked very closely with Debbie and her colleagues to find out what they needed to do their jobs and to train and support them to use the technology , often for the very first time .”
Operations are now digitised and automated in ServiceNow , with activities and the GPS location of
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