CASE STUDY each beneficiary captured in the new application . Realtime , high-quality data is available at fingertips . of children and families , improving their prospects for the rest of their lives .
Mashingaidze identifies the ability of the application to remain fully functioning while offline and the ease of integration with other IT systems as strengths of the ServiceNow application . “ When everyone came together to find a solution for us , the collaboration was very productive , everyone was very committed .”
The data is available in real time and Ndlovu Care can track the progress of every child and the number of children we are supporting has increased . Ndlovu Care is pleased that its work has been recognised in 2022 when they won South Africa ’ s leading monitoring and evaluation technology award for nonprofit organisations .
Most importantly , Ndlovu Care can now accurately report that using the ServiceNow application has helped the NGO to reduce malnutrition rates amongst more than 5,000 children cared for by its Nutritional Units from 45 % to 21 %.
Life-changing outcomes
ServiceNow has given Ndlovu Care the ability to show its supporters that their donations are being spent wisely and efficiently , and contributing to measurable , life-changing outcomes for thousands
“ When we have the evidence available , captured in ServiceNow , it makes it easier to explain our success when we are seeking financial support for new programmes or fresh investments in infrastructure ,” says Tempelman .
As data volumes increase over time , Tempelman expects to use the application to identify health trends and patterns that enable Ndlovu Care to predict health issues before they occur , enabling timely preventative measures to be put in place .
The success of the ServiceNow application in its Nutritional Units has opened huge opportunities for this digital template to be used to drive Ndlovu Care ’ s other programmes , such as its education , after-school , and disability initiatives .
Since the ServiceNow application has transformed the way things are done at Ndlovu Care in Limpopo , it can help to deliver the same results for NGOs in the rest of South Africa . ServiceNow applications can play a vital role in helping to reduce poverty and inequality , and promote stability , helping people to move out of survival mode and build a productive life for themselves . p
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