EDITOR ’ S QUESTION
SALMAN ALI , SENIOR MANAGER SOLUTION ENGINEERING META ,
RIVERBED TECHNOLOGY
With African organisations becoming increasingly reliant on the digital systems , performance management becomes a key function of the IT department . Performance management typically involves monitoring various metrics , such as response time , throughput , and error rates , and comparing them against predetermined benchmarks or thresholds .
The goal of performance management is to identify and diagnose performance issues , such as slow response times , high resource utilisation , or system crashes , and take appropriate action to resolve them . This is an ongoing exercise that is critical for ensuring the efficient and effective functioning of systems and processes , as well as for ensuring customer satisfaction and maintaining business continuity .
In recent years , we have seen Unified Observability emerge as a fundamental pillar of performance management . While monitoring is typically done using specialised telemetry that collects and analyses data from various sources , observability is a more holistic concept that refers to the ability to understand and reason about a system ’ s behaviour and performance from its outputs .
With observability , it becomes easier to detect problems as they occur , rather than waiting for user complaints or failures . This can help reduce downtime
For these reasons most IT organisations understand the promise of unified observability solutions , but have been forced to patch together disparate monitoring and performance tools .
and improve overall reliability . Moreover , once a problem is detected , observability tools can help pinpoint the root cause of the issue .
For example , Riverbed Alluvio Unified Observability uses intelligent automation to gather supporting evidence and context . This reduces the time it takes to resolve the problem and get the system back up and running .
Speaking specifically about performance , by monitoring key metrics and indicators , unified observability can help identify performance areas that are not optimal . This can help improve performance of networks , applications , and user experience and prevent potential issues before they occur .
By detecting and resolving issues faster , observability can help improve users ’ digital experiences , which leads to increased customer satisfaction and loyalty .
For these reasons , today , most IT organisations understand the promise of truly unified observability solutions . But many have been forced to strive towards this vision by patching together disparate monitoring and performance tools .
However , with the new breed of modern Unified Observability solutions such as Riverbed Alluvio , they can get powerful holistic platforms that can truly enable cross-domain decision-making , and enable them to apply expert knowledge more broadly , and continuously improve digital service quality for their customers and employees .
28 INTELLIGENTCIO AFRICA www . intelligentcio . com