CASE STUDY
Royal Exchange Assurance Nigeria is an insurance company in Nigeria licensed to cover life and non-life insurance . This includes general insurance , health insurance and life assurance . The company also offers banking products and services for asset management , credit financing and microfinancing . The company ’ s head office is in Lagos , Nigeria . Royal Exchange Assurance Nigeria is listed on the Nigerian Stock Exchange .
Royal Exchange General Insurance Company has one of the largest branch networks in its sector with 16 branches nationwide and four business directorates . The company is one of the few insurance companies in Nigeria that has secured an oil and gas treaty to enable it to position itself for active participation in the emerging domestication of oil and gas risks underwriting due to the local content policy of the Federal Government of Nigeria .
Royal Exchange General Insurance , Nigeria ’ s oldest and largest insurance provider , has embarked on extensive digitalisation of its internal business operations using the Kissflow Low-Code Platform . As a result , 75 % of the company ’ s enterprise operations now run on Kissflow ’ s platform , yielding a significant degree of automation and substantial enhancement to the efficiency of operations .
“ Customer experience is paramount to success in the insurance industry and any delays in processing claims can result in attrition and tarnishing of the brand image . To elevate our level of service , we recently undertook an enterprise-wide digitalisation journey by leveraging Kissflow ,” says John Agbai , Chief Digital and Information Officer at Royal Exchange General Insurance Company .
About the solution
Kissflow provides a unified work platform for enterprises to fast-track digital transformation . The work platform brings together the entire spectrum of work management into a unified experience for
FOR IT , KISSFLOW PROVIDES A BUILT-IN
GOVERNANCE LAYER TO UNLEASH INNOVATION
WITHOUT GIVING UP CONTROL AND SECURITY .
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