CASE STUDY
Snapshot of REGIC ’ s transformation
• 75 % of the company ’ s enterprise operations now run on Kissflow ’ s platform , yielding a significant degree of automation and substantial enhancement to efficiency of operations .
• Royal Exchange General Insurance has digitalised eight core operations including policy booking and claims which translates to more responsive customer service .
• Using the analytics module of the Kissflow platform , Royal Exchange General Insurance has implemented real-time dashboards to track the progress of claims processing .
• Royal Exchange General Insurance was able to bring down claims processing time from three days to two hours , and reduce customer churn by 80 %.
• With ongoing digitalisation , Royal Exchange General Insurance has been able to embrace hybrid work , ensuring operations continue smoothly no matter where employees are based .
• Another key area enhanced by Kissflow has been budgeting and visibility and control have helped reduce budget overruns by 85 %.
enterprise-wide users by embracing the low-code , nocode paradigm .
Kissflow ’ s low-code platform empowers enterprises to transform their business operations in a rapid , convenient , and cost-effective manner . The platform unlocks the tremendous potential of an organisation ’ s line of business experts , turning them into capable citizen developers .
This culture of citizen development is fostered by userfriendly interfaces for business users , while enabling enterprise IT teams to retain control and keep security and resilience in place with a robust development and governance layer .
In this way , the Kissflow platform enables every enterprise user to build and manage applications , processes , tasks , analytics , integration , and collaboration in a unified platform . “ Today , hundreds of enterprises such as Pepsi , McDermott , Comcast , and Danone , rely on Kissflow to simplify their work ,” says Dinesh Varadharajan , Chief Product Officer , Kissflow .
With Gartner projecting that by 2025 , 70 % of new enterprise applications will be developed using low-code and no-code platforms , this is rapidly becoming one of the most dynamic segments of the IT market . In the low-code paradigm , Kissflow stands apart in this crowded space by offering a solution that comprehensively solves the messy middle of the enterprise operations .
Backend systems make up an organisation ’ s core technology . It might be an ERP or CRM system or another proprietary tool . The entire business relies on these systems to function and keep things moving and consequently , everything here is highly structured and precise .
Similarly , front-end systems are prioritised as they make up the enterprise ’ s direct connection to customers . They are your outward-facing applications built on a platform that gives the business your complete control over the experience and functionality . These systems are incredibly polished and streamlined .
“ In between these well-crafted systems is the middle , where all internal operations lie . These systems are neither structured nor precise , neither polished nor streamlined . In fact , the middle office is usually a mess ,” points out Varadharajan .
Most internal operations are managed with spreadsheets and email . The more sophisticated solutions are a web of third-party applications , macros , scripts , and integrations . They do not exist on a single platform , but on whatever each business department started using ten years ago .
Kissflow enables IT and business department managers to leverage the platform to create applications quickly and efficiently to solve their business problems .
Enterprises can build various solutions on Kissflow , from custom multifunctional applications to automated human-centric processes , issue tracking , and project management . Salient features of the platform include the following .
Productivity gains and benefits
Kissflow is user-friendly and intuitive , enabling businesses to build , deploy , and manage applications without coding . Kissflow is highly customisable , allowing users to tailor their applications and processes to their specific needs .
Kissflow provides unhindered scalability and keeps up with the growing demands of organisations of all sizes . For IT , Kissflow provides a built-in governance layer to unleash innovation without giving up control and security .
To date , Royal Exchange General Insurance has successfully digitalised eight core operations including policy booking and claims which translates to more rapid and responsive customer service , and enhanced productivity for our employees .
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