COUNTRY FOCUS : SOUTH AFRICA
As South African enterprises embrace digital transformation , high speed connectivity , and cloud platforms , Vishal Barapatre at In2IT Technologies , Anna Collard at KnowBe4 Africa , Gregg Sanders at NEC XON , and Byron Horn-Botha at Arcserve , recommend a range of best practices to boost innovation and efficiency and resilience .
Best practices to make South enterprises future ready
Johannesburg , South Africa
South Africa has evolved into a global hub for Business Process Outsourcing , BPO , offering a wide range of services including IT support and software development . With the BPO industry growing at an annual rate of 22 % over the last four years , South Africa presents a lucrative market for organisations to capitalise on specialised expertise , scalability , and innovation .
In an era marked by heightened regulatory scrutiny and cybersecurity threats , organisations cannot afford to overlook the importance of risk mitigation and compliance . BPO providers bring a wealth of experience and expertise in navigating regulatory frameworks and implementing robust security measures , thereby helping clients mitigate risks and ensure compliance with industry standards and regulations .
One of the primary reasons organisations opt for BPO in IT services and software development is to leverage specialised expertise . By outsourcing non-core functions such as software maintenance , testing , and support , companies can focus their internal resources on core competencies , thus maximising operational efficiency .
By outsourcing sensitive functions to a trusted partner with stringent security protocols and regulatory compliance mechanisms in place , organisations can mitigate the risk of data breaches and legal liabilities according to In2IT Technologies . Third-party IT providers can play a crucial role in supporting the BPO model by offering specialised IT services and
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