COUNTRY FOCUS : SOUTH AFRICA

Security culture

KnowBe4 released its 2024 Security Culture Report for Africa , providing a detailed analysis of the intricate relationship between security practices and employee behaviours within organisations . In its section on Africa , the report reveals that organisations evaluated across 20 African countries exhibit an average security culture score of 72 , consistent with the previous year , says . This shows a moderate level of readiness in security culture .

With a security culture score of 72 , it is important to address the findings from a separate survey on generative AI , GenAI adoption by organisations in South Africa . That survey identified regulatory gaps and a lack of training in countering AI-generated misinformation , highlighting the need for regulations , training programmes , and partnerships to tackle cyber threats such as deepfakes , especially during

This highlights the urgent need for stronger cybersecurity measures to protect both public and private sectors , communities , and national economies . As organisations adapt to the changing cybersecurity environment , promoting a culture of awareness , education , and proactive risk management will be vital in enhancing cyber resilience throughout Africa .

The recurring issues with E coli contamination in water bodies underscore the need for advanced real-time monitoring solutions . infrastructure management . These providers can help BPO firms enhance their digital service capabilities , improve operational efficiency , and ensure seamless scalability . By collaborating with third-party IT providers , BPO firms can strengthen their service offerings , better cater to client needs , and maintain a competitive edge in the market .

There are noteworthy variations among sectors and countries , emphasising the necessity for targeted interventions to enhance cybersecurity resilience . The banking sector in Kenya is a standout performer , boasting an impressive average score of 83 , attributed to its steadfast commitment to maintaining mature security cultures supported by robust security operations , explains Collard .

Business Process Outsourcing has become a strategic imperative for organisations in South Africa , particularly in the realm of IT services and software development . By leveraging specialised expertise , scalability , innovation , and risk mitigation offered by BPO providers , businesses can unlock operational efficiencies , drive growth , and stay ahead of the competition in today ' s fast-paced digital market .

However , industries such as public services , construction , education , and hospitality show lower security culture scores . This shows the importance of developing specific approaches to enhance cybersecurity awareness and practices in these sectors .

Africa , with its diverse cultural fabric and youthful population projected to dominate the global workforce

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