On the lighter side of things , we ask the industry experts what makes them tick . . . .

As the MD of redPanda Software , Nortjé steers the company ’ s strategic direction and oversees operations as a specialist in enterprise retail software development , offering highly customised solutions to leading retailers in Africa and worldwide .

redPanda Software provides a wide range of tailored and out-of-the-box solutions , catering to businesses from single-stores to retailers with over a thousand locations . The company ’ s long-term partnerships are built on deep industry expertise , best practices , and transparency , delivering enduring , quality software that empowers forward-thinking retailers to achieve their growth objectives .

What are your strengths and abilities that you bring to the above role ?

Nortjé ’ s strengths include a robust retail background , analytical thinking , and a collaborative approach that drives commercial and culture growth within redPanda Software . His journey began with hands-on retail experience , advancing to a role in digital transformation for a major retailer .

This experience allows him to bridge the gap between retail operations and technology , offering unique

insights to his team and clients . He values people as the lifeblood of the business , emphasizing the importance of connection and daily engagement . Through Nortjé ’ s leadership , redPanda Software remains true to its values , ensuring that every client partnership is meaningful and impactful .

Please describe the expectations of the end customers that you address . What are their pain points today ?

Retailers today expect best-of-breed solutions that offer a seamless , personalised shopping experience for consumers . They require solutions that have local support and can operate in Africa ’ s infrastructure , bridging in-store and online channels , offering convenience , speed , and value at every interaction .

One of their main expectations is efficiency – fast , intuitive systems that minimise wait times and make it easy to find , buy , and return products . They also seek tailored experiences , from product recommendations to targeted promotions , which reflect an understanding of their unique preferences .

However , the retail landscape is not always smooth , with disruptions like the lockdown , which led to business losses , and the great resignation affecting loyalty among customers and staff . Retailers also face several challenges in meeting customer expectations , including integrating systems across channels , which

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