CASE STUDY
Implementation and Responsible AI
Product snapshot
Copilot for Microsoft 365 is an innovative productivity tool that integrates with various Microsoft 365 applications . It leverages large language models and data from Microsoft Graph , such as emails , chats , documents , and meetings , to provide intelligent assistance in real-time .
Key features of Copilot for Microsoft 365 include natural language processing and data translation capabilities to enhance productivity by streamlining tasks and generating content and insights from data .
To ensure data privacy and compliance , Copilot operates within the secure Microsoft 365 environment , adhering to strict data protection standards . The technology includes built-in security features such as data encryption , access controls , and continuous monitoring to safeguard sensitive information . Additionally , the AI models are regularly updated to ensure accuracy and relevance , providing users with reliable and up-to-date insights .
Nedbank ’ s internal compliance team ensured that the implementation of Copilot for Microsoft 365 met regulatory requirements by adhering to the AI Shared Responsibility Model and leveraging Microsoft ’ s comprehensive strategy for responsible and secure AI . This approach involved rigorous data privacy measures , testing , continuous monitoring and regular audits to ensure the AI technology is used within ethical and responsible guardrails .
Nedbank ’ s IT and business application environment is designed to support the integration of AI through Copilot for Microsoft 365 , with robust IT infrastructure that includes cloud-based solutions and advanced data analytics platforms . This environment enables seamless collaboration across departments , efficient data management , and the ability to leverage AI for various business processes .
The integration of AI tools has enhanced the Bank ’ s ability to analyse data , automate tasks , and improve overall operational efficiency . safeguarding customer data and maintaining the integrity of financial operations , all of which aligns to Nedbank ’ s goals . This regulatory support provided a conducive environment for the Bank to implement AI solutions while ensuring compliance with local laws and regulations .
Bringing AI to the Bank
The implementation of AI and Copilot for Microsoft 365 at Nedbank spans the enterprise , initially deploying Copilot for Microsoft 365 to a pilot group of users , followed by a phased rollout across the organisation . The AI tools were integrated into the Bank ’ s existing IT infrastructure , ensuring seamless access to data and applications .
The scope included deploying AI-powered tools to assist with data analysis , customer interactions , and internal communications . The goal is to create a more efficient and responsive work environment , reduce risk and boost creativity , ultimately enhancing customer satisfaction as well as driving commercial outcomes .
Technology and business decision-makers at Nedbank work collaboratively to align goals and strategies . Increasingly , co-accountability for business outcomes , technology advancement and client experience is ensuring balanced focus on system health , innovation and growth . This approach amplifies and accelerates the commercialisation of value propositions supporting our customers in their moment of need .
Nedbank has robust governance frameworks , with the lines of defence structure , integrating IT risk governance into its operating model to ensure Responsible AI governance . Advanced encryption and access control measures are employed to safeguard data privacy and compliance . Extensive testing was conducted before the Copilot for Microsoft 365 , pilot programme to validate access rights using Active Directory and Azure services , ensuring confidential information is protected .
Employees are trained on data privacy best practices , and the use of AI tools is closely monitored to prevent unauthorised access and ensure ethical data use . Regular audits and compliance checks maintain the highest standards of data protection , ensuring that all AI queries and AI modelling processes comply with data protection laws and internal policies .
User benefits
Tangible benefits since Copilot for Microsoft 365 was implemented include increased productivity , improved data analysis capabilities , and enhanced decisionmaking processes . Nedbank employees have noticed an average time saving exceeding 42 minutes a day , with the top time-saving activities relating to creating and summarising documents , emails and chats , as well as the administration of meetings and meeting minutes .
Employees can now quickly access relevant information , generate reports , and collaborate more
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