CASE STUDY effectively . The AI tools have helped reduce the time spent on administrative tasks , allowing employees to focus on more strategic activities .
The time spent on desktop research has been cut down dramatically and meeting management and transcription has been an area where the bank has seen productivity gains as key meetings can be recorded and minutes rapidly circulated .
also enabled the Bank to streamline processes and reduce errors .
“ With the success we are seeing in Copilot for Microsoft 365 and the related benefits , we also launched GitHub Copilot to enhance developer productivity by assisting our developers to write quality code faster and with less effort ,” says Ray Naicker , Nedbank Group Chief Information Officer .
Research has shown that in a time-starved , highpressure environment staff will often be overwhelmed doing repetitive tasks .
Anecdotal evidence already suggests that staff are finding themselves freed up to work on more strategic projects and have time to think about the projects that they are working on – this is expected to not only make Nedbank a destination of choice for top talent , but also gives superior outcomes for clients .
Enterprise benefits
Benefits to Nedbank include increased operational efficiency , reduced costs through automation , and enhanced customer satisfaction due to employees being able to provide more personalised interactions to deepen customer engagement and create value for our stakeholders .
Additionally , the ability to quickly analyse large volumes of data has provided valuable insights for strategic decision-making , contributing to the Bank ’ s overall growth and competitiveness . The AI tools have
“ Similarly , we started using Microsoft Security Copilot for security , helping our security professionals with various end-to-end scenarios and detailed analysis of alerts and incidents .”
Ravi Bhat , Chief Technology and Solutions Officer , Microsoft Africa Region says , “ AI is no longer just a much talked about and exciting new field which is rapidly evolving , we have seen how it has and will continue to be a key business tool in future proofing businesses . It does come with its own challenges and opportunities – what this collaboration brought us was a partner who understood the value of using of AI responsibly in a highly-regulated environment .”
Future outlook
Overall , Copilot for Microsoft 365 has transformed the way Nedbank operates , enabling employees to work more efficiently , make informed decisions , and deliver better customer experiences . The technology has become a critical component of the Bank ’ s digital transformation strategy , driving innovation and growth in a competitive financial landscape . p
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