MultiChoice Group ( MultiChoice ) is an entertainment powerhouse and is Africa ’ s leading media company . The company is passionate about telling stories that are rooted in the unique cultures of the countries it broadcasts in . Through a combination of services including direct to home satellite television , Digital Terrestrial Television and online video entertainment , it uses the power of storytelling to enrich lives . Roland Naidoo , Head of Operations , MultiChoice , tells Intelligent CIO Africa why the company teamed up with Freshworks to enhance its omnichannel customer service and experience

Roland Naidoo , Head of Operations , MultiChoice

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