NEWS
CASA Software driving AIOps in South African enterprises
Tyron Silk, Senior Solutions Architect, CASA Software
“ AIOps leverages Machine Learning and Artificial Intelligence Big Data and automated decision-making to complete IT tasks. AIOps makes it possible to automate processes that would traditionally require significant manual intervention by humans,” said Tyron Silk, Senior Solutions Architect, CASA Software.
The term AIOps entered the IT lexicon in 2016, when Gartner coined it as part of an effort to understand how data analytics was enabling new efficiencies for IT Ops teams.
Artificial Intelligence for IT Operations( AIOps) is gaining traction in
South African businesses as organisations strive to automate and optimise IT operations, improve efficiency and reduce costs.
CASA Software – with its three decades of experience in the South African ICT sector – is a driving force for AIOps in the local market, highlighting its value proposition and use cases.
“ Today’ s IT landscape is a multifaceted one with traditional IT Ops teams struggling to handle ever increasing complexity. This is where automation tools initially came into their own, however, early tools required humans to configure, deploy and manage them, thus limiting the ability to simplify increasingly complex IT environments. AIOps emerged as a better solution to this challenge,” Silk added.
AIOps, when enriched with automation, provides comprehensive and cohesive insights for the management of tasks that modern infrastructure and software require.
“ AIOps holds tremendous value. Going forward, it will play a key role in enabling new efficiencies for IT teams.
Klearcom powers United World Telecom with AIdriven real-time number testing
Klearcom, a global provider of contact centre testing solutions, has strengthened United World Telecom’ s( UWT) international operations by deploying real-time number testing and assurance, significantly improving service quality and reliability for its global client base.
Founded in 1996, UWT supports more than 8,000 business clients worldwide with VoIP, IVR and call forwarding services. As demand has grown, the company has needed to guarantee round-the-clock support and validate the performance of local and toll-free numbers across multiple regions and time zones. Traditional manual testing often proved time-consuming and vulnerable to error.
Through Klearcom’ s AI-powered automated testing platform, UWT now conducts on-demand testing across 100-plus countries, with real-time reporting on call quality, network performance and IVR functionality. The technology enables UWT to instantly verify toll-free number functionality, ensuring faster issue detection and a more consistent customer experience.
“ Klearcom’ s global testing coverage ensures real-time insights and consistent performance, no matter the market,” said Mark Rohan, Co-founder and Chief Operating Officer, Klearcom.“ By combining
Mark Rohan,
Co-founder and Chief Operating
Officer, Klearcom
automation with deep geographic reach, we’ re helping United World Telecom operate with greater agility, scale with confidence, and deliver a world-class customer experience.”
Alain Rodriguez, Senior Technical Support Manager, UWT, added:“ Klearcom’ s automated testing solution has been a real gamechanger for us. It allows us to assess toll-free numbers in an instant, ensuring our clients get the support they need and further elevating the customer experience.”
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